Everything you need to know about getting your Kinaiya pieces to you.

Where do you ship?

• We currently ship nationwide within the Philippines.
• Shipping options and fees will be shown at checkout based on your location and the available delivery methods.

How long does it take to process my order?

• Kinaiya pieces are made slowly and carefully, so processing times may vary depending on the product and current order volume.
• If an item is made to order or requires additional production time, the estimated processing time will be indicated on its product page.
• Please allow additional time during collection launches, sales, and peak seasons.

How long does delivery take?

• Delivery time begins once your order has been handed over to the courier.
• Delivery times may vary depending on your location, courier, weather, holidays, and other circumstances outside of Kinaiya's control.
• Please note that processing time and delivery time are separate.

How much is shipping?

• Shipping is not included in the product price unless otherwise stated.
• Your shipping fee will be calculated at checkout based on your location and selected delivery method.

Will I receive a tracking number?

• Yes. Once your order has been shipped, tracking information will be provided when available.
• Please use the tracking information to monitor your package's delivery progress.

What if my package is delayed?

• While we do our best to make sure your order is dispatched on time, courier delays can sometimes happen due to weather, holidays, high parcel volume, or other circumstances.
• If your package appears to be significantly delayed, please contact us and we'll do our best to assist you.

What if my package is marked as delivered but I haven't received it?

• Please first check with household members, building staff, guards, or neighbors who may have received the package on your behalf.
• If you still cannot locate your package, contact us as soon as possible with your order and tracking details so we can help you determine the next steps.

What if I entered the wrong shipping address?

• Please contact us as soon as possible after placing your order.
• If your order has not yet been shipped, we'll do our best to update the address.
• Once the package has been handed to the courier, we may no longer be able to change the delivery address.

Do you offer same-day or local delivery?

• Same-day delivery is available within Metro Manila (NCR) for eligible orders.
• To qualify for same-day delivery:

1. Your order must be placed before 5:00 PM.
2. The item(s) must be currently available and ready to ship.
3. Same-day delivery is subject to courier availability.

• Orders placed after 5:00 PM will be processed for delivery on the next available delivery day.
• Same-day delivery fees are paid by the customer and will depend on the delivery service and destination.

Important!

• Once your order has been handed over to the courier, delivery is handled by the selected shipping provider. Kinaiya is not responsible for delays caused by the courier, incorrect addresses provided by the customer, or circumstances outside our control.
• We'll always do our best to help you throughout the delivery process.